Shipping policy

Shipping Policy

1. Free Ground Shipping

At PatchesandPets.com, we are pleased to offer free ground shipping on all orders within the United States. Free shipping applies automatically at checkout and does not require a minimum purchase amount.

2. Priority Shipping Options

For customers who need their orders faster, we provide the following expedited shipping options at an additional cost:

• Priority Mail: Estimated delivery within 2-3 business days.

• Priority Mail Express: Estimated delivery within 1-2 business days.

Shipping fees for these options will be calculated and displayed at checkout. Please note that shipping times are estimates provided by the carrier and are not guaranteed.

3. Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

4. Shipping Restrictions

We currently only ship within the United States. At this time, we do not offer international shipping. Certain products may have additional shipping restrictions due to size, weight, or legal regulations.

5. Lost, Stolen, or Damaged Shipments

Patches and Pets is not responsible for packages that are lost, stolen, or damaged during transit. We recommend selecting a shipping option with insurance for high-value items. If you encounter an issue with your shipment, please contact the carrier directly using the tracking information provided.

6. Incorrect Shipping Address

It is the customer’s responsibility to provide accurate shipping information at checkout. Patches and Pets is not responsible for delays or non-delivery caused by incorrect or incomplete address details. If you realize an error in your shipping address, please contact us immediately at support@patchesandpets.com. Address changes cannot be guaranteed once an order has been processed.

7. Delayed Shipments

While we strive to ensure timely delivery, Patches and Pets is not responsible for delays caused by the carrier, weather conditions, or other unforeseen circumstances. We recommend ordering early during peak seasons to avoid potential delays.

8. Contact Information

For questions or concerns regarding shipping, please contact our Customer Support team:

Patches and Pets Customer Support
Email: patchesandpets@gmail.com

By placing an order on PatchesandPets.com, you agree to this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice.